Local, Regional and Nationwide Enquiries Welcome
Call Us Today
01738 562983 / 07804 649228
No Obligation Quote
Contact us

FAQs

General FAQs

We are available seven days a week, just give us a call to book us in for a job.

Our base is in Perth, Scotland, but we have teams working across Scotland waiting to help you with any packing and moving services you might need.

We are a five-star reputable removals company and offer leading customer service and a dedication to helping our clients that you won't find anywhere else. We have spent years developing ourselves as a local company you can trust, offering transparent pricing, hard work and a friendly touch to help with stressful moves.
 

Our cancellation process is detailed in our terms and conditions. A copy of the terms is sent to all customers with our quotes.

You can cancel free of charge if you're not within ten days of the removal date. IF you are within these ten days, cancellation charges will apply.

We try to cater to any needs our clients have, regardless of their location, we are national movers and can arrange international moves.

Currently, our teams work from Perthshire and Angus but are happy to travel further afield to help you with your move, with past moves having been completed across the UK. Get in touch or visit the Areas Covered page for more details.

Our fleet of vehicles consists of Luton and Transit vans, each with a 3.5-tonne limit.

Payment for moves can vary depending on the situation.

In most instances, moves are either paid for upfront or payment collected after the move is completed. To discuss payment for your move, get in touch, and we'd be happy to discuss.

All payments made for our services are secure and safe, completed through direct debit or bank transfer, or we can accept cheques. 

Our services are available to anyone who needs them, regardless of whether you're a three-bed family home or an office that's relocating to another city.

Using a professional removal company, rather than tackling it yourself or going with a 'man with a van' service, has many advantages, especially for larger properties. 

We offer our training and experience to ensure that all your belongings are properly packed, stored and transported, saving you not only the strain of doing all the heavy lifting but a guarantee that nothing will become damaged during the process.

We also come ready with all the materials, storage space, vehicles and insurance you'd need for a move, saving you the time and effort of seeking these out individually. 

We have been open and operating for eight years and continue to grow and expand in the years to come.

We are proud to offer our professional services for all aspects of a move.

  • Packing
  • Unpacking
  • Domestic and business removals
  • Storage solutions
  • Supply high-quality packing materials
  • Auction runs / pick-ups
  • Skip runs

Packing FAQs

If you simply need our help to pack, get in touch, and we can discuss the job with you.

Unfortunately, unless converted with a fitted staircase and is boarded up and well lit, we are not insured to help with the movement of items from lofts and attics.

Yes, we recommend emptying any wardrobes or drawers as this makes sure nothing is moving around during transit.

Of course, this is what we do best. The team will arrive with any materials they need and get everything boxed, taped, covered and secure, taking the strain off of you.

Everything should be boxed up and ready for transit on the morning of the move; this allows everything to run smoothly and on time.

Yes, you can pack everything by yourselves if that's what you wish to do. We can supply any materials you need.

Of course, if you have packed some things already and would like us to finish the job, we'd be more than happy too.

Depending on the size of the property and the amount we have to pack, we can complete certain moves on the same day, get in touch for a quotation and a timeframe for your move.

This varies on the size of the property and how much you have to pack. Get in touch to discuss timings and any move you have coming up.

We have a range of boxes available such as medium, large and wardrobe boxes.

For more details on the materials we have, head over our packing materials page.

You can, and we offer a range of packing materials you can buy directly from us, including boxes, tape, bubble wrap, markers and packing peanuts.

We can! Our team comes prepared with any materials they'll need to pack all your belongings, from cardboard boxes to bubble wrap.

If you're packing yourself, we recommend starting as soon as you can. This ensures you're ready for moving day and gives you the best idea of how much you have once everything is boxed up. 

Yes, our team can walk the new property with you, advise on the best placements and can stay as long as they need to to make sure all your belongings are precisely where you want them.

Moving FAQs

With our years in the industry, our training and our experience we've picked up the best tricks to more efficiently and safely pack and transport any items. This includes the use of flat packing, to prevent movement in transit, webbing and netting in the trucks to keep things secure and knowing the optimal way to pack and position items in the removal vehicles.

For safety and legal reasons, we cannot help with the packing or transportation of:

  • dangerous or hazardous materials
  • stolen and illegal goods
  • perishable, environmentally harmful or explosive goods
  • any drugs
  • bio-hazardous items and poisons
  • weapons and firearms.

We can make sure your fridge and freezer are safely moved with your other belongings, but we ask that these have been cleared out and left to defrost for 24 hours to avoid leakages. 

Yes, if you have a piano that also needs moving, we'll get it wrapped up and securely transported along with your other belongings.

Unfortunately, we cannot allow clients to travel in our removal vans with us, for safety and legal reasons.

As a general rule, many moving companies charge more for Fridays and Bank Holidays; however, we aim to offer the best value no matter what day it is. For more information, get in touch for a quotation or to discuss our pricing.

If necessary, we can help you with parking arrangements; however, this may come at an extra cost.

If you cannot get your keys on time, then we are prepared to wait.

We offer a key wait waiver, which is a small payment upfront to ensure no significant charges applied for the delay in access. For more detailed information, please see our terms and conditions.

We do offer international removals.

However, for these jobs, we may not take you abroad ourselves, but we can be your main point of contact and get your items to where they need to be.

Our team takes every precaution when helping you to pack and move; this includes protecting any flooring that we will be frequently used in the process.

For clothing, we offer a range of boxes to help with packing. This includes wardrobe boxes which mean you can simply transfer anything on hangers straight into the box and then straight onto the van. These boxes also make unpacking a quick and easy job.

With heavy-duty moving blankets, TV covers and TV boxes and professional packing techniques you can have peace of mind knowing we take every precaution we can to stop your belongings, however fragile, becoming damaged during the move. 

Furniture will be carefully wrapped with heavy-duty moving blankets to protect from scratches and damage during the move. When packed into the van, we also have a range of techniques to stop sliding, rubbing and movement during transit, including netting and secure packing.

We have heavy-duty protective covers for most items, including your armchairs, sofas, mattresses and televisions.

You can tip the movers if you wish, it is always appreciated but never expected, so no need to feel any pressure.

If you're packing yourself, you can cut costs by decluttering before the move and using boxes you've collected from free sources such as friends and family. 

We aim to offer the best prices possible, but if you're worried, give us a call, and we can discuss your move.

Anywhere you need to move too, we'll help with. Whether it's Perth to Glasgow or Angus to the south of England, we'll help pack, move and get you settled into your new home.

If needed, our team will disconnect any appliances for you during the pack and move process such as your washing machine.

Electric or gas cookers will require a professional electrician or gas safety engineer for their disconnection. Please talk to us regarding what appliances are involved in your move, and we can talk you through it and point you in the right direction.

If possible, our team can quickly disassemble furniture to make their transportation easier. This also allows us better to protect them from damage like scratches and bumps.

When at your new home, we'll unpack and assemble everything to exactly how it was before.

We aim to make any move run as smoothly as possible, if our vehicle doesn't fit in the driveway, we'll get as close as we can and handle any heaving lifting to and from the vehicles.

The sooner you can book, the better. We need as much notice as possible as our services are a first-come, first-served basis.

We consider everything from how many rooms that require packing. Your price is based on the full volume of your move, which we come to by completing a survey of your property, either face-to-face or video call.
 
We also take into account access at each property, distance to walk between vehicles, the distance between properties and any dismantling/assembly work required.
 
If you require any packing materials, then these are also factored into your overall removal cost.

Of course, you can get in touch today for a no-obligation packing estimate.

Storage FAQs

All payments made are secure and safe, completed through direct debit or bank transfer and are most often on a monthly rolling basis for storage.

5 ft container = £60 plus VAT per month
8 ft container = £75 plus VAT per month
10 ft container = £90 plus VAT per month
20 ft container = £140 plus VAT per month

Please note: prices can change dependant on how many units you are taking.

We offer a range of size options for storage units, including 8ft, 10ft and 20ft containers.

For the best protection, all our storage units are fully secured, weatherproof and located within a warehouse which is covered by 24hr cameras and security.

Our storage solutions are often charged on a monthly rolling basis, and so you can continue to store your items for as long as you need to.

All of our storage services are made to be as flexible as possible, charged on a weekly basis there is a minimum period of one week.

If there is room in the container, you can add or remove items without an appointment and at a time that is convenient for you. We will require a couple days notice to make arrangements for you.

For safety and/or legal reasons, we cannot help with the storage of:

  • dangerous or hazardous materials
  • stolen and illegal goods
  • perishable, environmentally harmful or explosive goods
  • any drugs
  • bio-hazardous items and poisons
  • weapons and firearms.

Our container prices do not include insurance, we can offer this as an add on but will increase the cost per month.

Usually insurance can also be provided at a cheaper rate by your home and contents provider, so if needed we recommend you look for the best deals.

Yes, you can access your storage container at any time meaning you can visit at a time that is convenient for you. All we require is a couple days notice to make arrangements for your items to be easily accessed.

Moving Tips & Tricks

  • Make a list to stay organised.
  • Declutter early, so you have less to pack.
  • A packing plan can help you with time management.
  • Think about what you can't move and make arrangements.
  • Organise your utilities.
  • Keep plenty of time to clean; it always takes longer than you expect.
  • Have a moving day survival kit (things needed to get through the day, such as toiletries, chargers, water and snacks).
  • Go slow; rushing means things fall between the cracks.

Do:

  • Pack room by room
  • Clearly label boxes
  • Pack a survival kit of things you need on moving day
  • Seek specialists to help move special items (such as antiques or valuable artwork)

Do not:

  • Overload or overpack boxes
  • Leave empty spaces in boxes (pad if you need too)
  • Pack any non-allowed items if using a moving service
  • Leave packing till the last minute

 

While not necessary, labelling your boxes with the room they are to be unpacked in can make everything run much smoother. Including a summary of what's inside can also save you time and help if you need to find an item quickly.

While using repurposed boxes can save you time, they may make your move much more difficult. Using the right packing and moving materials, you can avoid box breaks, your belongings becoming damaged, and awkward sizes making packing the van a challenging task.

This doesn't mean you need to spend a fortune. You'd be amazed at what you can find for free, so take the time to ask around.

The best rooms to pack first before a move are those which are used least. Spare rooms, garages and attics are great places to start. You should be leaving everyday items to be packed last, and anything vital such as medication should be packed separately and made easily accessible.

If you're keeping the same provider, make sure to let them know in advance that you'll be changing your address so they can keep your account activated.

If you're swapping provider, start looking early so you can book the installation closer to your move-in date. This will reduce the time you go without a connection.

A vital part of moving into a new property is to get your utilities organised. This includes council tax, insurances and energy providers. You can start thinking about these before you move, so you don't feel rushed afterwards.

Another tip is to take down (and photograph) your final meter readings for gas and electric.

Making sure to take the time to shop around, compare providers and not rush into any big decision can save you time, money and effort in the long term.

No, moving is a big deal, and you should take it slowly. It's improbable you can pack your entire home or business in the single evening before a move, and if you can, it will be exhausting.

Taking your time and making a plan can make everything go much more smoothly, reduce the risks of anything being overlooked or forgotten and ensure you're not too worn out to enjoy your new home when you arrive.
 

Yes! We always recommend taking the time to sort through your things and get rid of anything you can do without. Donating or throwing away items can make moving easier and quicker cause your new property to be less cluttered once unpacked.

READ MORE REVIEWS
Local, Regional and Nationwide Enquiries Welcome
01738 562983
07804 649228